Our Service Promises & Guarantees
100% Server Uptime Guarantee
Some Web site hosting companies brag about having 99.9% Uptime but that’s not very good. That means that it’s acceptable for your Website to be down for over eight hours every year.
In today’s world, keeping a website up and running is more important than ever before. How much downtime is acceptable? While 99% uptime sounds good, the reality is that 1% means your website could be down 1.7 hours per week. That amount of downtime is completely unacceptable to us and poses a significant direct threat to the profitability and reputation.
Since our start in 2000, we’ve surpassed industry server uptime standards with an excellent Uptime history and because of our dedicated history, we can guarantee 100% Uptime on our servers or we’ll give you a free month of hosting.
Price Lock Promise
We promise to never increase the price of any web site hosting package you sign up for. Your original web hosting price will remain locked for as long as you stay with us. This is a price protection guarantee that very few companies offer.
New Winnipeg Media also promises not to decrease any benefits like disk space or bandwidth allowances after you sign up with us. As New Winnipeg Media continues to grow and disk space and bandwidth becomes cheaper, many of our clients have seen more benefits and value added to their website packages.
No commitments
Even though we offer generous prepaid discounts, you are never locked into your contract. You can back out at any time and we will refund you your money (minus any prepaid discounts).
Non Disclosure and Privacy Guarantee
We promise to keep your account information out of the hands of third parties. We respect the privacy of our clients and we promise not to lease, sell or disclose any of your information to anyone or any other entity.
While we actively co-operate with authorities to preserve a safe environment on the Internet, we would never disclose any information about our clients or their Web space content. We also agree to discard any credit card information in a secure manner after the successful processing of a payment. We never retain any credit card or payment information, unless you instruct us to do so. Feel free to contact us for more information about our privacy practices.